Conditions particulières :
Terms and Conditions of Sale
Last updated 17th April 2019
HOLIDAY NOTICE
Stamps n All will be CLOSED FOR ALL BUSINESS. From xxxxxxl 2019 until xxxxxx 2019 for my xxxxxx holiday. Although I am NOT GOING AWAY during my absence, IF YOU REQUIRE SOMETHING URGENTLY. Contact me via message system or Telephone me on 0044(+1752)296369. On my return I will aim to have all outstanding paid orders in the post by Wednesday xxxxxx if not sooner. Please be patient and I will do best I can. After all I am only human. Wishing all my clients a very xxxxxxx Dave Allwright CEO Stamps n All
All GOODS sold by Stamps n All and via the Internet carry a 100% satisfaction warranty, unless otherwise stated.
Goods advertised as SPARES / REPAIR. No warranty is inferred or offered on these items and as such are Non returnable.
In buying goods from us you are accepting our terms and conditions and refund policy in full.
Buyers making multiple purchases and paying individually, and those who have paid multiple postage fees,
will have the excess postage paid refunded less any extra Paypal fees we have incurred. This is why we ask buyers to use the shopping basket. All said orders will then be sent in a single consignment where feasible.
Payment is required within 7 days of end of auction or Buy it Now purchase, after 4 days I reserve the right to issue a payment reminder,
this will open a dispute from Delcampe no action will be taken against your account if paid within the requested timescale.
Payment methods accepted:-
Paypal only or UK BUYERS can pay via BACS (Details on request). I do nor accept cash payments so please do not ask.
I aim to dispatch all goods purchased within 3 of my working days (Monday, Tuesday & Thursday) on receipt of cleared payments
My posting days are Monday and Thrursday only. (for a same day dispatch payments are required no later than 9am that day.),
except holidays when a holiday warning notice will appear on the listing and website home page.
If for any unforeseen reason goods cannot be dispatched within 14 days the order will be cancelled and all monies refunded and the client notified.
All NEW goods sold carry a manufacturer’s warranty. Any items that are mistreated against manufacturer’s instructions) will invalidate any warranty.
Faulty goods/Items damaged or broken in transit - Please advise us within 24 hours of receipt.
Retain the packaging from the damaged goods, as this may be required for inspection by postal authorities.
I may also request you return the faulty/damaged goods to us as we will need to inspect them prior to replacement.
Returns of faulty goods will be at our expense via a service agreed between the client and ourselves prior to dispatch.
If the goods are found to be faulty or damaged we will offer a replacement if possible or a full refund.
Refund Policy within the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), ie,
within 30 days of receipt of goods.
1. A copy of our terms and conditions and constitute as notification under the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 (CCRs)
2. CCRs give consumers an unconditional right to cancel an order within 30 days of receipt of goods.
This is to allow the consumer the opportunity to examine the goods. If you wish to cancel an order WRITTEN NOTICE must be given to us
either at the address above or by email - stampsnall@yahoo.co.uk. Phone calls are not acceptable for cancellation.
Do not return items until until authorised to do so.
3. Clients cancelling their purchase under the CCRs are required to return the goods to us in the condition they were received (Unaltererd) at their expense along with a copy of the sales receipt and all original packaging and clothing tags.
4. All goods are to be returned within 30 days of cancellation. We advise that the goods should be returned via a service that requires a
signature upon delivery and proof of posting. Please also enclose a copy of your cancellation letter.
Please contact us prior to returning item/s for authorisation. Note: Basic outward postal shipping charges are only refundable providing we are
notified within the CCRs 14 day cooling off period. The cost of returning items is to be paid by the client.
5. Clients not returning goods will be charged all fees incurred for their recovery and your refund will not be issued.
6. In the event of cancellation, you will be responsible for the returning of the goods.
You will receive a refund of all monies paid for the Goods within 30 days of cancellation. We will not make the refund until goods have been returned
and we will be entitled to deduct an amount from the refund if the goods have been unreasonably handled or appear to have been used.
REFUNDS, EXCHANGES & RETURN OF GOODS OUTSIDE OF CCR REGULATIONS i.e. all sales of goods after 31 days from receipt.
Goods will only be accepted for return under the following terms:
1. All returns must be authorised
2. The buyer must email or write to us BEFORE returning any items.
3. All goods MUST be returned in the condition as dispatched. Any goods altered in any way will not be accepted for return.
4. Goods will be subject to a fee of up to 20% of value of goods for restocking.
5. All new clothing (if accepted for refund) can only be returned in condition supplied
– ie, WITH ORIGINAL TAGS still attached and with original product packaging.
6. The buyer pays the return postage unless arranged PRIOR TO the item being returned.
7. Postal/shipping charges are non-refundable.
